General Terms & Conditions

For the use of the “Bid for Upgrade” option (“T&Cs”)

The T&Cs apply for the use of the “Bid for Upgrade” upgrade option (“option”), which enables you to make a bid for an upgrade to a pre-existing flight booking with the Eurowings GmbH company (Head office: Grossenbaumer Weg 6, 40472 Dusseldorf, Germany) (“airline”) according to the following regulations. Technical processing is carried out by the service provider ChangeYourFlight S.L. (“Caravelo”), Ronda de Sant Pere 19, 08010 Barcelona, Spain. The option is available exclusively on selected flights with flight numbers beginning EW or 4U, and on the condition that you have a confirmed SMART fare booking for the flight concerned. Some routes may be excluded from this option under certain circumstances.

To use the option, you must identify yourself on the service provider’s platform, Caravelo, (“platform”) using the booking code. Additionally, either the email address or first and last name of the passenger must be entered. After you have entered your desired price (“bid”) for the upgrade, you are asked to enter your payment and contact details. No initial payment is necessary and, in accordance with data protection requirements, your credit card details will be stored securely. Your credit card is only charged once your bid is accepted.

Once your bid has been accepted, it cannot be cancelled or withdrawn. Before a decision to accept or reject the bid has been taken, you may change or cancel your application at any time without limitation. For this you can go into the heading “MyEurowings” on the eurowings.com website or click on the corresponding link in the confirmation email which was sent to you to validate that your bid had been submitted or amended. A decision on the acceptance or rejection of your bid will be made approximately 72 hours before departure. You will receive an email from Caravelo informing you of this.

If there are last-minute flight plan amendments by Eurowings or booking changes on your part (less than 84 hours before departure), due to technical reasons we cannot guarantee that your bid will always be taken into consideration. Obviously under these circumstances, no charge will be made to your credit card. Usually your bid is automatically adjusted to the amended flight.

If your bid is accepted by Eurowings, your credit card will then be charged for the bid amount.

In each case, the original Eurowings General Conditions of Carriage (“GCC”) from your original booking will apply.

If your bid is accepted, any additional services previously purchased separately cannot be accumulated. Examples:

  • The free baggage allowance under the BIZclass fare applies. Please note that the BIZclass free baggage allowance is granted exclusively for flights on which your bid was expressly accepted.
  • If you originally booked a meal, you are not entitled to two meals; instead you will have “BIZ” catering.

The applicable data protection conditions are observed for the collection, processing and use of your personal details (“data”). No data will be transferred to third parties. Your data is stored solely to be able to implement and process the usage of the option.

You must be eighteen years or older to successfully submit a bid.

Your bid will be automatically rejected if payment is not made in full.

A refund after the acceptance of your bid is only possible under the following conditions:

  • The flight for which your bid was accepted has been cancelled.
  • The flight for which your bid was accepted has been cancelled and the airline has changed your booking to another flight without being able to offer you the bid option.

If a refund is made, the payment amount will be made to the credit card account used to pay for the option.

Refunds are made in the currency in which the original payment was made. The final refunded amount can differ from the amount originally paid due to fluctuating daily exchange rates and bank charges at your local bank.

You may apply for a refund if you fulfil the refund conditions as set out in the T&Cs. To receive a refund, the boarding pass for the flight concerned and the confirmation email relating to the acceptance of your bid must be presented. For refunds, please contact us via one of our call centres (no.: + 44 (0) 330 365 1918) or at the following address:

bidforupgrade@caravelo.com

The airline has no obligation to accept your bid. The acceptance or rejection of your bid is at the airline’s complete discretion.

Caravelo makes every effort to ensure that your credit card data are held safely and securely, and meet the Payment Card Industry Data Security Standard (PCI DSS). Your payment card data are stored on a server behind a secure firewall.

The preset T&Cs are to be read in conjunction with the Eurowings General Conditions of Carriage (“GCC”).

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Contact

We welcome any questions, comments and enquiries relating to the Terms & Conditions presented here. To do so, please contact the following address in writing:

ChangeYourFlight S.L./Caravelo

Ronda de Sant Pere 19

08010 Barcelona

or call Eurowings GmbH

Telephone number: +44 (0) 330 365 1918

(Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landline and mobile packages. From abroad, calls to 03 numbers are charged at the prevailing international rate.)