Terms and Conditions

The Eurowings “Bid for Upgrade” option (“Upgrade”, “Service”, “Option”, or “Upgrade Service”), allows you to place a bid for an upgrade to BEST or BIZclass on an existing confirmed economy flight booking to travel with the Eurowings GmbH company (Head office: Grossenbaumer Weg 6, 40472 Dusseldorf, Germany) (“Eurowings”, or “Airline”) according to the following regulations.

"The following Terms and Conditions apply when you use the Service. The Service represents an additional purchase to your existing original booking to travel with the Airline."

Caravelo - ChangeYourFlight S.L., Ronda de Sant Pere 19, 6-4, Barcelona, Spain (“CYF”), is the solution and technology provider for the Eurowings Upgrade Service. Your flight booking remains governed at all times by the Airline’s Terms and Conditions of Carriage.

1. General

These Terms and Conditions shall be construed in all respects in accordance with the laws of Germany but in enforcing these Terms and Conditions, the laws of the user's country of residence at the time the request is submitted shall govern these Terms and Conditions.

We reserve the right to amend these Terms & Conditions at any time without notice to you.

These Terms and Conditions should be read in conjunction with Eurowings General Conditions of Carriage (“GCC”) and Privacy Policy and are hereby incorporated into and form part of these Terms and Conditions. In the event of any contradiction between the Terms and Conditions in any language other than English language (such as French etc.), the Terms and Conditions in the English language shall always prevail.

The fare conditions for the original ticket you purchased shall remain in effect and will be applicable even if your Upgrade has been accepted, including, but not limited to, cancellation policies, change fees, reimbursement rules and other rules relating to the potential accrual of frequent flyer miles or other benefits.

2. Use of Service

2.1 Using the Upgrade Service

The Upgrade Service allows you to enter your desired price (“Bid”) for an upgrade to eith BEST or BIZclass travel at an attractive price, but on a non-guaranteed basis.

You will find out whether your Bid has been accepted or rejected approximately 72 hours before departure – we call this the Decision Moment.

2.2 Availability of the Upgrade Service

The Upgrade Service is available exclusively on selected flights with flight numbers beginning EW or 4U, and on the condition that the passenger has a confirmed booking for the concerned flight. Some routes may be excluded from this option under certain circumstances.

You will be able to review if you are eligible to use the Service by entering your booking details (Booking Code and Passenger Surname) on the website http://bidforupgrade.eurowings.com.

Where the Service is available, it may be offered to your whole party only.

2.3 Accessing the Upgrade Service and Payment

To access the service, you will identify yourself (input basic PNR details: Booking Code and Passenger Surname) and proceed to complete the request forms. The platform controls the validity of each booking, reviews all the requests, and verifies which requests are assigned.

If your flight(s) are eligible for the Upgrade Service, you will be asked to select the preferred Upgrade type and enter your Bid for each flight. There may be a minimum and maximum Bid price, as indicated on the website.

The deadline for submitting a Bid is usually around seventy-three (73) hours before the departure of the relevant flight.

After you have entered your desired Bid amount, you are asked to enter your payment card and contact details and to accept these Terms and Conditions. At this point you are committing to place the Bid.

A payment authorisation is made using your card details however no initial payment is required, and your credit card details are securely stored in accordance with data protection and Payment Card Industry Data Security Standards (PCI DSS). Payment is taken at Decision Moment and only in the case that your Bid is accepted. If your Bid is accepted, you will be charged your Bid amount in the selected currency. Your Bid will be automatically rejected if payment cannot be taken in full.

2.4 If we accept your Bid

Once your Bid is accepted, it cannot be cancelled or withdrawn.

Your payment card will automatically be charged for the Bid amount using the details entered when you made your Bid. You will be charged the corresponding amount in the currency indicated when you made your Bid.

The final amount charged may differ due to your payment card provider’s fluctuating daily exchange rates and commissions on foreign currency transactions. As our acquiring bank is located within the EU, please note that your card provider may charge you an overseas transaction fee. For further clarification please contact your card provider.

The fare conditions for the original ticket you purchased shall remain in effect and will be applicable even if your Bid has been accepted, including, but not limited to, cancellation policies, change fees, reimbursement rules and other rules relating to the potential accrual of frequent flyer miles or other benefits.

Fees for any additional services, including seat fees, previously paid will NOT be refunded.

2.5 Changing or cancelling your Bid before the Decision Moment

Up to one (1) hour before the Decision Moment, you can freely modify or cancel your Bid.

To change or cancel your Bid, you must login to the Service website and go to the section ‘Manage’. You can also access the ‘Manage’ section by clicking on the corresponding link in the confirmation e-mail which will have been sent to you to validate that your Request has been submitted or amended.

The Decision Moment takes place seventy-two (72) hours before departure. You will receive an email from Caravelo informing you of this.

The deadline to change or cancel your Request is seventy-three (73) hours before the scheduled departure of the relevant flight..

3. User’s Rights & Responsibilities

Your identification details are strictly personal and confidential. You are responsible for maintaining the confidentiality of your identification and booking reference details provided by Eurowings.

You must have reached the legal age of majority in your country of residence at the time the Bid is submitted.

You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Booking to these Terms and Conditions.

You agree that your Bid remains open for acceptance by the Airline at any time up to the Decision Moment.

4. Bid Acceptance/Rejection and Operational Changes

The Airline is under no obligation to satisfy any Bid, and it makes no representation that any passenger will receive the Upgrade service or Upgrade requested. The acceptance or rejection of a Bid is always at the sole discretion of the Airline and does not indicate that the Airline will accept or reject any other similar Bid in the future. If there are last-minute flight plan amendments by Eurowings or booking changes on your part (less than 84 hours before departure), due to technical reasons we cannot guarantee that your Bid will be taken into consideration. Evidently under these circumstances, no charge will be made to your credit card. You may access the Service website to check whether your new flight(s) are eligible for the Upgrade Service.

After acceptance of your Bid it may be necessary for Eurowings to change the aircraft type operating for your flight or to change seat allocations for other operational reasons. In such circumstances, we will endeavour to honour your Upgrade request, however this cannot be guaranteed. If we are unable to provide the Upgrade in the new flight (only where your Bid has been accepted), the Bid amount paid by you will be refunded as set out in the Refunds section below.

5. Refunds

There will be no refunds, credits, or exchanges once your Bid has been accepted by the Airline, except under the following conditions:

The flight for which your Bid was accepted was cancelled.

The flight for which your Bid was accepted was cancelled, and the Airline re-accommodated you on another flight but was unable to offer you the Service on that flight.

Your Bid was accepted, but you were not granted the service for reasons attributable to the Airline, including, but not limited to, a change in equipment, a delay in the connecting flight that resulted in your missing the connection, but excluding reasons attributable to your actions.

Please note that your Upgrade will not be refunded after acceptance if you subsequently cancel or amend your flight, even if your underlying fare is amendable or refundable.

If the refund is accepted, the Bid amount paid for the Upgrade Service will be refunded to the payment card used to pay for the original Bid.

Refunds are made in the currency in which the original payment was made. The final refunded amount can differ from the amount originally paid due to fluctuating daily exchange rates and bank charges at your local bank.

You may apply for a refund provided that the conditions for which refunds are given as described in these Terms and Conditions have been satisfied. To claim a refund, you must present the (i) your booking confirmation, (ii) boarding pass for the flight concerned, and (ii) the email confirming acceptance of your Request.

To request a refund, please contact Eurowings customer service through the Contact page within 3 months of the flight departure for which the refund request is being raised.

6. CYF Rights & Responsibilities

CYF will always take care to ensure your payment card data are held safely and securely, in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Your card data are stored on a server behind a secure firewall, and only a limited number of authorized employees will be able to access this information.

At all times, users will be able to get in touch with the Airline at Contact page to claim money back in case of an incidence.

7. Managing your use of cookies

The majority of web browsers (e.g. Internet Explorer, Firefox and Safari) are set up in such a way as to automatically accept the insertion of cookies. If you do not wish to receive cookies or refuse to accept the use of other tracking technologies, you are free to change the settings on your browser, to delete or reject cookies, or to request to be asked for your consent each time cookies are inserted. You can also delete those cookies which have already been inserted.

You will find the relevant instructions in your browser’s help function. Please note the following: If in your browser settings you have specified that cookies (including essential cookies) should be blocked or rejected, it is possible that this may impair your ability to use our website. It is possible that you will not be able to use all of the website’s functions or possibly access the website or particular areas. You will find detailed information about cookies and how to deactivate them at www.allaboutcookies.org

8. Contact

If you have any questions, comments or requests regarding these Terms & Conditions, please get in touch with us via our Contact page